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Travel Insurance - Just in Case

Coverages and benefits included in Travel Insurance

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Your trips

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Travel insurance from 0.67€day*

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Travel insurance from 0.67€day*

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Medical expenses
INCLUDING COVID-19 DISEASE
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Travel insurance from 0.67€day*

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Extension of Stay
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Travel insurance from 0.67€day*

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Travel Assistance
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Travel insurance from 0.67€day*

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Travel Health Appointment
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Travel insurance from 0.67€day*

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Trip Cancellation
Reimbursement of expenses paid in case of cancellation or interruption of the trip
OPTIONAL COVERAGE
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Travel insurance from 0.67€day*

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Accompanied baggage
Damage to your personal luggage and goods
OPTIONAL COVERAGE
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Travel insurance from 0.67€day*

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Airport lounge access
This is a benefit in case your flight is delayed by 60 minutes or more, which allows you to access an airport lounge.
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Everything to prepare your trip

AVAILABLE WITHOUT INSURANCE UNDERWRITING
Customizable checklists

Infallible memory? Only with our checklists.

Customize them and make sure nothing is left behind. In order to help you, we have added some items according to your destination.

If you are going to travel with someone, you can share a checklist with your friends or family, so that no one forgets anything.

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Tips for a smooth trip

You do not have to waste hours looking for the best tips for your trip.

Just in Case tells you everything you need to know.

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Free 24/7 traveler support

Through the free traveler support you will be able to obtain information and recommendations about any destination in the world:

  • Local diseases, vaccines and medicines to take
  • Hospitals, airports, consulates and embassies
  • Main points of tourist interest
  • Weather information

When purchasing travel insurance, you will also have assistance in case of illness or accident.

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On-demand travel insurance

Subscreve o seguro de viagem Just in Case para ti e para a tua família, e viaja em segurança com a nossa assistência disponível 24 horas por dia, 7 dias por semana.

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Explore our tips

Read our travel tips to stay informed about your destination
AVAILABLE WITHOUT INSURANCE UNDERWRITING
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Access to the Airport Lounge

Access to the Airport Lounge

At Insurance Underwriting

By purchasing your Just in Case travel insurance, you will be able to access the airport lounge in case your flight is delayed.

You can include up to five friends or family members who are traveling with you.


Travel Health Appointment

At Insurance Underwriting

In order to make planning your trip even easier, we offer you a traveler appointment to ask questions about what to do before, during and after the trip.

During your trip, our medical team remains at your disposal 24/7, via phone or email.

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Common questions
How does the Just in Case app work?

It is very simple, in order to simulate a travel insurance plan for your trip simply insert your trip’s details. In case you want to have access to all app features, you have to register and insert the details of your first trip by indicating the destination and duration.

How can I register?

You only have to insert your phone number and the confirmation code you received by text, and accept the General Terms of Use and the Privacy and Data Protection Policy.

I can’t register. What should I do?

Make sure you have an active Internet connection. If you are still not able to register, contact us at +351 217 948 780 (national fixed line).

Who can purchase a Just in Case travel insurance policy?

Anyone aged between 18 (eighteen) and 74 (seventy four) years old, resident in Portugal and with a Portuguese tax identification number can be policyholders. People younger than 18 (eighteen) and/or younger than 74 (seventy four) years old can also be insured.

Can I purchase an insurance policy to more than one person?

Yes, it is possible to purchase a Just in Case travel insurance to more than one person, as long as all insured people belong to the same household. If you are traveling with other family members that do not belong to your household or with friends, each one of them has to purchase their own Just in Case insurance.

Can I purchase an insurance policy at any point in my trip?

In order to purchase your Just in Case travel insurance, you have to be in Portuguese territory (Portugal Mainland and Azores and Madeira autonomous regions) and your trip must not have yet started.

What is the maximum travel duration that I can cover?

You can purchase a Just in Case travel insurance for trips with a maximum duration of 1 (one) year.

How can I pay for the insurance I purchased?

You can pay for your Just in Case travel insurance directly on the app, by MBWay or credit card.

How can I request assistance?

In case you need assistance, call +351 214 238 416 (national fixed line). Our team is available to help you 24 hours a day, 365 days a year.

If I purchased insurance, what does assistance include?

If you purchase a Just in Case travel insurance to protect you during your trip in Portugal, it includes, among other coverages, the following basic assistance coverage:
• Medical video consultation;
• Unlimited emergency transport;
• Extension of stay;
• Reorganization of the return trip;
• Accompaniment of the hospitalized insured person.
If you purchase a Just in Case travel insurance to protect you during your trip outside Portugal, it includes a wider range of coverages, such as:
• Medical, pharmaceutical and hospitalization expenses abroad in case of accident or sudden illness;
• Dental expenses abroad in case of accident;
• Unlimited emergency transport;
• Interpreter in case of hospitalization;
• Repatriation or medical transport in case of accident or illness;
• Loss of air connections;
• Early return of the insured person;
• Accompaniment of the hospitalized insured person;
• Loss of identification documents abroad;
• Reorganization of the return trip.
You can consult all the coverage included in the General and Special Conditions, as well as in the Pre-Contratual Information.

What is covered in case of COVID-19?

Travel in Portugal

In Portugal the insurance does not cover medical expenses in case of illness.

However, if you live in mainland Portugal and stay in prophylactic isolation, for example in the Autonomous Regions of the Azores or Madeira or elsewhere in mainland Portugal, you can activate, among others, the Extension of Stay to cover additional accommodation and food expenses, as well as the reorganization of the return trip to your usual residence, bearing the respective costs, with the change or purchase of a new ticket in the available means of transport.

To activate any of these coverages, you must immediately contact the Assistance Service that will give you instructions. Any expenses not previously authorized by the Assistance Service will not be reimbursed.

Travelling Abroad

In case you contract COVID-19 during the trip abroad, insurance provides comprehensive protection, including, for example:
• Medical, pharmaceutical and hospitalization expenses, including intensive care if necessary, as well as medically prescribed diagnostic tests;
• Interpreter in case of hospitalization;
• Expenses with accommodation and food in case of extension of stay due to imposition of prophylactic isolation for having contracted COVID-19 or for suspected infection;
• Following the activation of the Extension of Stay guarantee, the reorganization of the return trip to the country of origin is guaranteed, bearing the respective costs, with the change or acquisition of a new ticket in the available means of transport;
• Accompaniment if you are hospitalized due to COVID-19 and your transport or repatriation is not advisable, guaranteeing the expenses for the stay in a hotel for a family member or other accompanying person who is present on site;
• Assistance to the companions of the insured person hospitalized abroad, if they cannot return by the means initially foreseen;
• Transport after death, in case of death by COVID-19, bearing the cost of formalities on the spot and the costs of transporting the body to the place of burial.

Note: Some coverages may be limited because of the imposition of restrictive measures in case of declaration of an epidemic or pandemic of an infectious disease.

This coverage does not cover cases in which isolation is imposed as a prophylactic measure due to suspected infection by COVID-19.

What is not covered in case of COVID-19?

• Reimbursement of expenses arising from the cancellation or interruption of the trip for any reason related to COVID-19, if you have not contracted the optional coverage of Trip Cancellation or Interruption;

• Assistance abroad is ensured with the limitations arising from the imposition of restrictive measures in case of declaration of an epidemic or pandemic of an infectious disease, if you are infected or show symptoms of the disease;

• The COVID-19 tests required to enter the country of destination or on return to Portugal. Only tests carried out within the scope of a medical prescription for this purpose are covered.

This information does not exempt you from consulting the legally required pre-contractual and contractual information.

What is Just in Case® Lounge?

Just in Case® Lounge is a unique service that offers complimentary airport lounge access in the event of a flight delay.

How Does it work?

You register your flight with the Just in Case® Lounge service before travelling. If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will receive a LoungeKey™ voucher that provides access to a lounge at the airport where you are delayed. LoungeKey™ gives you access to a network of over 1000 of airport lounges worldwide.

Who is eligible for this benefit?

You have subscribed for travel insurance in the Just in Case app, now register your flight, at least 6 hours in advance of the scheduled departure. The benefit is available to the main customer and up to 5 additional passenger(s) on the same flight. The name of the additional passenger(s) must be entered as part of the registration journey, and they must be traveling on the same flight as the main customer.

How is a delay calculated?

Delays are based on ‘gate’ delay reporting from airlines and airports to FlightStats (our third-party flight data tracker). Should FlightStats report a qualifying delay the system will issue the lounge vouchers. A delay can be made up of one single announcement or a cumulation of individual announcements adding up to the delay threshold.

Which flights can I register?

Just in Case® Lounge is built to track almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly. You can register any flight where the airline accurately reports the announcement to FlightStats. If you try to register a flight that does not meet these conditions, the system will inform you of this and you will not be able to register. Each flight of a journey with multiple connections requires its own registration.

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Contacts

Do you have any questions or concerns that we can help with?
Call us!

217 948 780

Weekdays from 9am to 8pm
Portuguese landline network