Travel Safe.

The Just in Case® Lounge is a service that provides access to the airport lounge if your flight is delayed.

 You must register your trip flights, up to a maximum of 10, in the Just in Case® Lounge before travelling and at least 6 hours before the scheduled departure time. If the airline announces a delay of 60 minutes or more, you will receive a LoungeKey™ voucher by email, giving you access to a participating airport lounge. 

 All policyholders who have taken out Just in Case travel insurance and who have registered their flight at least 6 hours in advance. The benefit is available to the policyholder and a maximum of 5 additional passengers, who may or may not be insured persons but who are on the same flight(s) as the policyholder. The name(s) of the additional passenger(s) must be entered at the time of registration in the Just in Case® Lounge. 

Delays are based on reports of delays at the boarding gate of airlines and airports provided by FlightStats (our external flight data tracker). If FlightStats reports an admissible delay, the system will issue the lounge vouchers. A delay is considered admissible whether it concerns a single announcement or as a result of several individual announcements that together reach 60 or more minutes.

 FlightStats (our external flight data tracker) is able to monitor most flights operated by major commercial airlines; however, there may be limitations if airlines do not regularly report data. It is not possible to register flights from an airline that does not provide data. You should include outbound flights, connecting flights, and return flights in a single registration. You can include up to 10 flights. 

 You can register the flight at any time after the flight has been booked and no later than 6 hours before the departure time of the first flight. 

Yes, registration is only available through the website, which you can access via computer or mobile phone.

Each lounge has its own child admission policy. Check the lounge policies from departing airports in order to confirm whether you should register children. You can find information about the lounges athttps://loungefinder.loungekey.com/Pass. If the lounge doesn't accept children, you needn't register them, as they won't be accepted according to the regulations. If the lounge allows children under two to enter free of charge, you don't need to register them.

Contact our customer support through the number +351 217 948 780 (national landline) or via email to: justincase@fidelidade.pt

You will receive a voucher to access the lounge when the following conditions are met:
•    You registered your flight 6 hours prior to departure time.
•    The airline has announced a delay that meets or exceeds the admissible delay limit (60 minutes).
•    The departure airport where the delay has occurred has a LoungeKey™ lounge available.
•    Flights that are cancelled or rescheduled for the following day (24 hours after the flight's scheduled departure time) will not be admissible as delayed and will be dealt with by the airline directly through its own compensation process.

Vouchers will be sent to the email address used to register and to the associated mobile phone number. To access your vouchers, you need a smartphone with a PDF document reader and internet access. Keep in mind that data roaming charges may apply if you use your mobile data service.

 The vouchers are valid for a period of 3 months after issuance. 

The email with the lounge voucher contains instructions on how to locate the lounges available at the airport. There's also a link to the LoungeKey lounge finder in the email you'll receive with your lounge voucher attached. You can click it to check the lounge's details, such as its location and access conditions.

 When you become eligible for a lounge voucher, the system will send you an SMS notification, along with an email containing a PDF attachment. If you have registered travel companions, you will receive multiple PDF attachments in a single email, with each PDF being a lounge voucher for each passenger. Each PDF contains a LoungeKey™ voucher with a unique QR code that provides access to airport lounges. You may choose to forward the lounge vouchers to your additional passengers so they can access an eligible lounge without your physical presence. 

 Not all airlines disclose flight data on time and with the accuracy required for Just in Case® Lounge to issue lounge access vouchers. As such, Just in Case® Lounge does not allow you to register flights from airlines that do not regularly provide data, in order to ensure the best possible experience for our customers 

 The airline must report the information regularly to FlightStats (our external flight data tracker). If the delay is not reported, Just in Case® Lounge will not be able to monitor the flight and issue the voucher. 

 Contact our customer support through the number +351 217 948 780 (national landline) or by sending an email to: justincase@fidelidade.pt. It may not be possible to issue a voucher immediately, but the team will assess the possibility of issuing a new voucher for future use. 

 The voucher will only be issued if the airline reports the flight information accurately to FlightStats (our external flight data tracker). If this is not the case, the flight delay may not trigger the voucher to be issued.