It is very simple, in order to simulate a travel insurance plan for your trip simply insert your trip’s details. In case you want to have access to all app features, you have to register and insert the details of your first trip by indicating the destination and duration.

You only have to insert your phone number and the confirmation code you received by text, and accept the General Terms of Use and the Privacy and Data Protection Policy.

Make sure you have an active Internet connection. If you are still not able to register, contact us at +351 217 948 780 (national fixed line).

In case you need assistance, call +351 214 238 416 (national fixed line). Our team is available to help you 24 hours a day, 365 days a year.

If you purchase a Just in Case travel insurance to protect you during your trip in Portugal, it includes, among other coverages, the following basic assistance coverage:
• Medical video consultation;
• Unlimited emergency transport;
• Extension of stay;
• Reorganization of the return trip;
• Accompaniment of the hospitalized insured person.
If you purchase a Just in Case travel insurance to protect you during your trip outside Portugal, it includes a wider range of coverages, such as:
• Medical, pharmaceutical and hospitalization expenses abroad in case of accident or sudden illness;
• Dental expenses abroad in case of accident;
• Unlimited emergency transport;
• Interpreter in case of hospitalization;
• Repatriation or medical transport in case of accident or illness;
• Loss of air connections;
• Early return of the insured person;
• Accompaniment of the hospitalized insured person;
• Loss of identification documents abroad;
• Reorganization of the return trip.
You can consult all the coverage included in the General and Special Conditions, as well as in the Pre-Contratual Information.

Travel in Portugal

In Portugal the insurance does not cover medical expenses in case of illness.

However, if you live in mainland Portugal and stay in prophylactic isolation, for example in the Autonomous Regions of the Azores or Madeira or elsewhere in mainland Portugal, you can activate, among others, the Extension of Stay to cover additional accommodation and food expenses, as well as the reorganization of the return trip to your usual residence, bearing the respective costs, with the change or purchase of a new ticket in the available means of transport.

To activate any of these coverages, you must immediately contact the Assistance Service that will give you instructions. Any expenses not previously authorized by the Assistance Service will not be reimbursed.

Travelling Abroad

In case you contract COVID-19 during the trip abroad, insurance provides comprehensive protection, including, for example:
• Medical, pharmaceutical and hospitalization expenses, including intensive care if necessary, as well as medically prescribed diagnostic tests;
• Interpreter in case of hospitalization;
• Expenses with accommodation and food in case of extension of stay due to imposition of prophylactic isolation for having contracted COVID-19 or for suspected infection;
• Following the activation of the Extension of Stay guarantee, the reorganization of the return trip to the country of origin is guaranteed, bearing the respective costs, with the change or acquisition of a new ticket in the available means of transport;
• Accompaniment if you are hospitalized due to COVID-19 and your transport or repatriation is not advisable, guaranteeing the expenses for the stay in a hotel for a family member or other accompanying person who is present on site;
• Assistance to the companions of the insured person hospitalized abroad, if they cannot return by the means initially foreseen;
• Transport after death, in case of death by COVID-19, bearing the cost of formalities on the spot and the costs of transporting the body to the place of burial.

Note: Some coverages may be limited because of the imposition of restrictive measures in case of declaration of an epidemic or pandemic of an infectious disease.

This coverage does not cover cases in which isolation is imposed as a prophylactic measure due to suspected infection by COVID-19.

• Reimbursement of expenses arising from the cancellation or interruption of the trip for any reason related to COVID-19, if you have not contracted the optional coverage of Trip Cancellation or Interruption;

• Assistance abroad is ensured with the limitations arising from the imposition of restrictive measures in case of declaration of an epidemic or pandemic of an infectious disease, if you are infected or show symptoms of the disease;

• The COVID-19 tests required to enter the country of destination or on return to Portugal. Only tests carried out within the scope of a medical prescription for this purpose are covered.

This information does not exempt you from consulting the legally required pre-contractual and contractual information.